RESOURCE MANAGEMENT
Resource Management
Placing the right people and
equipment in the right place
at the right time.
ZestIoT Resource Management provides ground handlers, or airports and airlines who self-handle, the empowerment of a completely connected operation. Linking workforce planning with the end-to-end day-of-operation activities extending to GSE and turnaround management.
Complete workforce management solutions from planning and rostering to real-time allocation and dispatch.
Real‑time visibility and
situational awareness of
resource readiness.
Reduce overtime, increase resource utilization, increase GSE productivity and improve overall turnaround performance
Challenges
IN DAY‑OF‑OPERATIONS.
For Airports
- Insufficient resource readiness at critical turnaround milestones.
- No real‑time view of who is free, who is busy, and where GSE actually is.
- Billing and invoicing accuracy concerns
For airlines
- Missed or late off‑block times due to unavailable teams or assets.
- Limited SLA/KPI reporting, making true performance accountability hard to enforce.
- Lack of digitalization and central operational view
For Ground HAndlers
- Manual rostering spreadsheets and paper‑based ramp sheets.
- Lack enhanced offering to the airline clients
Creating End-to-End Connected Operations
1. Workforce Planning & demand planning
Forecast, capacity, shift and scenario planning
Auto-rostering, qualification management and employee self-service
Time and attendance solutions
Allocation and Dispatch
2. Day-of-operations tApp & tOCC – day‑of‑operations control
Role‑based mobile dashboards
for ground staff with live tasks,
safety checklists, and delay
codes.
for ground staff with live tasks,
safety checklists, and delay
codes.
Two‑way chat, push notifications,
and smart alerts to keep teams
coordinated without extra calls.
and smart alerts to keep teams
coordinated without extra calls.
Real‑time turnaround monitoring
and dynamic resource
management directly in the
OCC and on mobile.
and dynamic resource
management directly in the
OCC and on mobile.
real-time resource allocation and equipment dispatch for optimal productivity
3. Post-Turnaround Operations Optimiser – post‑turnaround analytics
Invoice and Billing automation
Equipment and GSE utilization analytics
Resource utilization analytics
OTP Analytics
Trend analysis to refine staffing models, shifts, and equipment pools
Key capabilities
Workforce planning & rostering
Demand‑Planning‑Allocation for
both manpower and equipment,
above‑wing and below‑wing.
both manpower and equipment,
above‑wing and below‑wing.
Demand‑Planning‑Allocation for
both manpower and equipment,
above‑wing and below‑wing.
both manpower and equipment,
above‑wing and below‑wing.
Shift and scenario planning to
avoid over‑ or under‑staffing.
avoid over‑ or under‑staffing.
Real‑time allocation & dispatch
Dynamic, auto‑allocation of staff
and GSE based on live turnaround
status.
and GSE based on live turnaround
status.
Dynamic, auto‑allocation of staff
and GSE based on live turnaround
status.
and GSE based on live turnaround
status.
Real‑time resource availability
during turnaround operations.
during turnaround operations.
Automation & workflows
Smart AI alerts and tasks to avoid
last‑minute surprises.
last‑minute surprises.
Smart AI alerts and tasks to avoid
last‑minute surprises.
last‑minute surprises.
Time & attendance, ESS, and
auto‑allocation tightly linked with
day‑of‑operations execution.
auto‑allocation tightly linked with
day‑of‑operations execution.
Analytics & accountability
Resource utilisation analytics for
manpower and equipment.
manpower and equipment.
Resource utilisation analytics for
manpower and equipment.
manpower and equipment.
SLA/KPI reporting for airlines,
airports, and GHAs, with
undisputed analytics for
compliance.
airports, and GHAs, with
undisputed analytics for
compliance.
Tangible outcomes & ROI
Manpower optimisation
Streamline manpower allocation so you
can handle the maximum number of
flights within standard shift hours.
can handle the maximum number of
flights within standard shift hours.
Equipment efficiency
Minimise the number of equipment units
in operation while maximising utilisation
and reducing apron congestion.
in operation while maximising utilisation
and reducing apron congestion.
Operational excellence & safety
Maintain service continuity, safety
compliance, and performance
accountability across airlines, airports,
and ground handlers.
compliance, and performance
accountability across airlines, airports,
and ground handlers.
Punctuality & speed
Improve on-time performance and provide enhanced service to the airlines through better control, resource readiness and disruption management.
Cost and wastage reduction
Focus on total cost of ownership and refine the
unit economics of operations via accurate
invoicing, fewer idle hours, and better planning.
unit economics of operations via accurate
invoicing, fewer idle hours, and better planning.